GENERAL QUESTIONS/COST
To place a free order:
- Register on the Shipping Service USA website;
- Place your order at any store, which offeres delivery within or to USA (To place an order use your individual assigned US address which can be found on the main page of your personal account);
- Add to your personal account information about the expected order;
- After receipt of the order to the Shipping Service USA warehouse (you will be notified by email), enter your delivery address and pay for shipping*.
* Shipping fees depends on your chosen shipping method and the weight of the parcel. Use the calculator located on the home page of you personal account to get an instant quote.
- The basic version of the ordering is free to our customers – you only pay for shipping at a price-rate of the United States postal service. (Within basic version, you can send one package, which doesn’t require a consolidation. There are no limits on the number of items included in this package.)
- If you want to combine multiple shipments into one to save on shipping, the only difference would be the cost of consolidation that you would need to pay (only $3 per shipment).
- Additional costs may only arise if you order the extra services (which are strictly optional), such as: Expanded Insurance, Weather Pack, extra packaging for Fragile items, Quality Check or item measurements, shopping assistance, Assisted Orders and so on.
- consolidation cost, when shipping more than one parcel ($3 per parcel)
- shipping cost from USA to you (depending on the weight of the order)
- Item Price + shipping within the United States
- Processing Fee (25%).
- shipping cost from USA to you (depending on the weight of the order)
- Delivery time within the United States depends on the store and the chosen delivery method. Average delivery within the United States takes 4-5 business days.
- Delivery time from the United States to you is approximately 5-10 business days.
I would like to purchase the following item: XXX
Please send me the waist and hips measurements as well as the general length of the product.
PRODUCTS PROHIBITED FOR SHIPPING
– monetary units and banknotes of other countries that are currently in circulation;
– bank cards, prepaid and gift cards;
– checks, including travellers checks;
– security papers (shares, bond certificates, debt securities);
– lottery tickets;
– silver, gold, platinum ore and/or ingots;
– non-cut precious stones;
– loose precious and semi-precious stones, being no part of ready jewelry
– arrived to the store from other countries. All medications and food additives shall be properly registered and certified in accordance with the FDA regulations;
– have no English name on their boxes;
– have damaged or opened boxes upon arriving to the store;
– do not comply with the FDA Labeling Guidelines;
– contain ingredients not approved by FDA.
– Incapacitation guns (including gas pistols, pistols with gun bullets and other non-lethal weapons, electric shockers; Pepper sprays; Dusters of any kinds and products similar to them; Rods, batons; Metal handcuffs and plastic means of fixation)
– Spare parts, components and accessories for weapons (magazine chargers, cartridges, bullets, shells and other armament, including neutralized ones; Equipment for production of bullets, recharging etc.; Gunpowder; Clubs, barrels, firing pins, striking pins, joint pins, upper and lower bolts, braces and stands for rifles, trigger housing, firing cocks etc.;
Rear sights, including laser, collimating ones, telescope sight reticles and other aiming devices; Night vision devices; Guiding mechanisms, object finders;
Cases for weapons, belts, cartridge belts)
– Army outfit and camouflage uniform, uniforms of security service, military style clothes (Army uniform, as well as other objects and outfit made according to the state order for army and service regiments (mugs, plates, C-rations, survival kit, backpacks, tents etc.; Uniform for police and other services; Helmets, basin hats, service caps and other headwear of military and tactical character; Body armor/Kevlar, including armored jackets, plates etc.;
Camouflage suits and their parts (including those for hunting, ghillie suits); Vests and backpacks with cartridge belts and sections for ammunition; Gas masks, respirators and their components, filters; Items of military outfit of the past years, historical items and collectible exhibits (including those from the World War II); Badges and insignia: original medals, orders, chevrons etc.)
– Military and tactical training aids and manuals (Training aids for military and special forces in the form of books, magazines, video and audio materials)
Radioactive materials, including irradiating devices and equipment; Poisonous and intoxicating substances; Any biological substances and combinations, infected and pathogenic substances, specimens and samples; Tear gas; Laboratory chemical reagents and combinations: corrosion active substances, alkali solutions and other combinations with strong basis; Chemicals used in agriculture: herbicides, insecticides, pesticides, fungicides etc.; Oxidizers; Chemical sources of oxygen, oxygen masks and generators; Nitrates and nitrites; hydric peroxide, coal and absorbent coal, potassium permanganate, potassium hypermanganate.
Explosion-hazardous and highly inflammable materials and substances dangerous for transportation:
Explosive cords, detonating caps, squibs, detonators, incendiary charges and spark plugs; Fireworks, rockets; Ignition devices, rocket engines; Lighters with fuel, matches; Fire extinguishers, filled-up balloons for aqualung etc. Individual rations containing means for heating.
Any unidentified powders, liquids and tablets;
Pharmaceutical and chemical substances and agents;
Synthetic marijuana, grass for smoking and suffimen.
The following types of electronic devices and components used in military, commercial and other non-civil purposes shall not be sent out from the USA:
Integrated microcircuits and processors of industrial and military purpose;
Microprocessor integrated circuits, microcontrollers and similar components;
Satellite phones;
Industrial laptops – Toughbooks;
Field versions of computer complexes;
High power network devices of industrial grade (servers, routers etc.);
Any electronics applied in defense industry;
High-technology encryption devices;
Robotic technologies of industrial or military purpose;
Devices of biometrical identification;
Radars, sonars and high-precision GPS;
High-technology communication devices;
Hidden surveillance cameras;
Small microphones and other surveillance means.
Biological substances and combinations;
Laboratory reagents;
Live bait;
Flowers/plants;
Green coffee;
Frozen products and semi-finished products;
Any short-life products requiring refrigerating equipment for keeping separate temperature regime.
Horns, bones, claws, hair, fur, skins, teeth;
Skins of snakes, alligators, lizards and other reptiles;
Fish skin, shark teeth, bones and gristles, caviar, milt, tiny fish;
Insects;
Bird feathers;
Corals, shells, finger fish, sea urchins and other samples of sea fauna;
Natural pearls, including pearls as parts of watches, jewelry, music instruments etc.
Seeds, plants, soil/ground and other agricultural crops.
– dentist equipment and raw materials (e.g. dental drilling machines and drills for them, raw materials for teeth filling etc.);
– veterinary utilities and materials (e.g. surgical devices for animals);
– medical equipment and raw materials (e.g. syringes, needles, surgical instruments).
Paints, varnishes, stains, solvents;
Acetone, means for varnish removal;
Any sprays, including hair lacquer, anti-insect sprays, shaving crème in cartridges and any other containers with gas, including CO2 cartridges;
Glues and adhesive substances;
Colorants, including hair dyes;
Window and kitchen surface cleaners, stove cleaners and means for pipe cleaning;
Anti-icing fluid;
Antibacterial hand gel containing alcohol;
Kits for aquarium waters;
Large and powerful magnets;
Lead-acid batteries/accumulators;
Safety bags, pumps;
Products under pressure (containers etc.)
Such products include:
Magazines, books, videodisks;
Coins, medals, badges;
Clothes, hattery.
Posters, magazines, books and other materials with pornographic content;
Any materials with erotic content picturing under-aged.
Drones and quadcopters, as well as similar flying machines with the working radius over 200 m and priced over $500
Some products, their components and accessories being special developments are prohibited for exportation. For instance:
Parts of planes, aviation equipment (gyroscopes, accelerometers);
Rocket and space production, engines;
Telecommunication, engineering and technical safety means using high-technology encryption and decryption algorithms;
High-power lasers and sensors;
Equipment for raw materials production and processing (e.g., pressure-controlling valves, pumps and pipes).
Also:
Drones and quadcopters, as well as similar flying machines with the working radius over 200 m and priced over $500.
Human organs and/or tissues, blood and its components, human and animal embryos, human remains;
Any unidentified materials, powders, containers with fluid or gas substances with no labels and/or data concerning names and manufacturers;
Printed photos of unknown authorship with no author rights references; photo negatives.
Daily, medical and other waste.
MAIL FORWARDING
do-it-yourself orders
The address and telephone number that will be assigned to you in the process, you can use as the Delivery Address (Shipping Address) when placing orders in US stores.
If you are placing orders by yourself, you pay directly to the store. Shipping Service USA receives your parcel and forwards it to the specified address (if necessary, several packages can be combined into one).
The warehouse address that is provided to you is NOT a mailbox, so you can use it to place an order.
Standard fee for the confirmation service is $14.50.
- Make sure that you have Google Chrome browser installed on your computer, or install it from Google (free)
- Launch Google Chrome and install the extension called ZenMate (free)
- On the webpage, that opens afterwards, enter your contact email address.
- At the top bar of the browser a ZenMate icon will appear (green shield). When clicked, it can adjust the temporary address of your computer.
- Specify as a Public Location any address in the United States and proceed to shopping / placing an order.
ASSISTED ORDERS
If you do not know the shipping cost, leave this field blank. When placing an order in the store, the manager will add the required shipping cost to your order.
- Delivery time within the United States depends on the store and the chosen delivery method. Average delivery within the United States takes 4-5 business days.
- Delivery time from the United States to you is approximately 5-10 business days.
ADDITIONAL SERVICES
- Pre-sales assistance often includes help in finding and selecting the model, size, and some general information about the goods as well as help in placing the order online.
- After-sales assistance includes, but not limited to: information on the order status, payment and address verification, store inquiries, and others.
Consultants are paid depending on the complexity of the issue and the time it takes to resolve it. Time is calculated in blocks of 15 minutes. Most of the issues are resolved within a 15-minute block; however, in some cases a more detailed approach to the question may be required – if this is the case, your consultant will inform you in advance.
All of these services are available both when ordering via a manager (Assisted Order), or by yourself (Mail Forwarding). Both pre and post-sales assistance is included in the Assisted Order processing fee.
- Quality Check is not intended to assess the quality of the goods, materials, or its authenticity.
- For electronics and computers relevant statements describing components and software are not checked.
- If the packaging does not allow verification of its contents, Quality Check will bot be completed. Quality Check fee in this case is returned to the client’s account.
This will allow you to verify that the product meets the store description as well as your expectations, and if necessary, request a refund or exchange witout paying for shipment from the United States.
Weatherproof packaging is not mandatory, but is recommended for use during the period of rain or snow – from September to April.
Extended Insurance – is the maximum reliability for your orders.
Extended Insurance protects the customer in case the package sent from the United States has not been delivered to your address.
- 100% protection. After the postal service recognizes the parcel as lost, you will receive the full refund of the purchase price of the lost goods, including shipping fees for delivery from the United States.
- Processing Free reimbursement. Processing fee is credited to the customer’s account and can be used to pay for subsequent orders.
- Prompt refund. You will receive the refund within 45 days from the receipt of confirmation from the United States Postal Service that the package is recognized as a lost.
Shipping Service USA will also prepare and complete all paperwork required to obtain insurance, and the work with the United States Postal Service to initiate the inquiry.
The price of extended insurance depends on the price of the goods in order. The maximum insurable value of a parcel is $5,000 (but not more than the value of the goods specified in the customs’ declaration).
The insured value of the goods, for which there was no Extended Insurance was purchased is $100, and compensation for them is processed in accordance with the terms and conditions for the reimbursement of the United States Postal Service.
If there is no activity on the account during 6 months, customer doesn’t respond to our inquiries and storage fee is not paid, we consider such packages to be abandoned and transfer them to the local donation center.
DELIVERY FROM THE UNITED STATES
Weight limit for most countries using Priority Mail Express is 70 lbs (31 kg).
Size limits:
Maximum height = 152 cm (60 inches);
Maximum height + girth = 274 cm (108 inches).
Girth of the package = (width + length) * 2
Weight limit for most countries using Priority Mail is 44 lbs (19 kg).
For more information on shipping regulations, please visit the website of US Postal Service.
In the customs declaration you specify the value of items, which in some cases may differ from the price of the goods in the store.
PAYMENT
1. If you are using Mail Forwarding order, then payment is required only after the warehouse has received all of your orders and the consolidated shipment is ready for dispatch.
Before your order leaves the warehouse, you’ll need to pay the cost of its delivery, as well as additional warehouse services, if such were used.
2. If you are ordering through the manager (Assisted Order), payment is due after you add all items into your account.
- Our managers will place your order right after the payment has been received.
- Items that you keep in the ‘Unpaid’ section of your personal account are not being processed by the managers and you won’t be charges for those, unless you click “Submit Payment” button and complete payment. (After payment is completed, items will change their status to ‘Paid’.)
- Credit or Debit card online (including payment through PayPal)
- Bank Transfer in USD to the US bank account
To make payment, please register and go to the Wallet section of your personal account.
- We are invoicing in USD, so if your payment is done in USD as well, there is no conversion.
- Otherwise, if the payment is done in another currency, the conversion rate will depend on your chosen method of payment.
- If payment is done using a credit/debit card in your local currency, then your bank will set the conversion rate.